These terms apply when you use the Answer Optimizer website or subscribe to the Answer Optimizer service. By using either, you agree to them. If you are agreeing on behalf of a company, you confirm you are authorized to do so.
The service
Answer Optimizer answers inbound calls and website chats for your business, books appointments into your calendar, and sends confirmations and reminders. What is included depends on the plan you sign up for, which is described at the time of purchase.
Your account
- You are responsible for the accuracy of the business information you give us — services, hours, service area, and pricing. The service answers callers using what you provide.
- You are responsible for keeping your login details secure and for activity that happens under your account.
- You must be at least 18 and using the service for a lawful business purpose.
Fees and billing
Subscription fees are charged in advance on a recurring basis at the rate shown when you sign up. Unless stated otherwise, fees are per location and exclude applicable taxes. Payment is due on the billing date, and failed payments may lead to suspension after notice. Price changes are announced at least 30 days ahead of the renewal they apply to.
Cancellation
You may cancel at any time, effective at the end of the current billing period. We do not pro-rate partial periods unless required by law. We may suspend or end an account that violates these terms, and we will explain why when we do.
Acceptable use
You agree not to use the service to:
- Break the law, including telemarketing, recording, and consent laws that apply where you and your customers are located.
- Send unsolicited bulk messages, or contact people who have asked not to be contacted.
- Misrepresent who you are or what your business does.
- Interfere with the service, attempt to gain unauthorized access, or probe it for vulnerabilities without our written permission.
Call recording and consent
Some jurisdictions require that all parties consent before a call is recorded or transcribed. You are responsible for making sure the way you configure and use the service complies with the rules where you operate and where your customers are located. We will help you configure notices, but the obligation is yours.
Your customers' information
Information about the people who contact your business belongs to you. We process it on your behalf to run the service, as described in our Privacy Policy. You are responsible for having the right to collect that information and for your own privacy obligations to your customers.
Third-party integrations
The service connects to tools you already use, such as calendars and field service software. Those tools are run by other companies under their own terms. We are not responsible for their availability, and a change on their side may affect how the integration works.
Availability
We work to keep the service running around the clock, but we do not promise uninterrupted operation. Maintenance, provider outages, and events beyond our control can interrupt it. Where a plan includes a specific availability commitment, that commitment is stated in the plan.
No guarantee of results
Statistics quoted on this site come from published third-party research about the home services industry and are provided for context. They are not a promise of what your business will experience. Results depend on your market, pricing, capacity, and how you use the service.
Intellectual property
We own the service, the software behind it, and the content on this website. You own your business content and the information about your customers. You give us permission to use your business information only to operate the service for you.
Limitation of liability
To the extent the law allows, Answer Optimizer is not liable for indirect, incidental, or consequential damages, including lost profits or lost business, arising from your use of the service. Our total liability for any claim is limited to the fees you paid in the three months before the event giving rise to the claim. Some jurisdictions do not allow these limits, in which case they apply to the fullest extent permitted.
Indemnity
You agree to cover us for claims arising from your use of the service in breach of these terms, including claims brought by your customers relating to information you asked us to handle.
Changes to these terms
We may update these terms. Material changes will be emailed to active customers at least 30 days before they take effect. Continuing to use the service after that date means you accept the updated terms.
Governing law
These terms are governed by the laws of the state in which Answer Optimizer is registered, without regard to conflict-of-law rules. Disputes will be brought in the courts located there.
Contact
Questions about these terms: hello@answeroptimizer.com.